A: At VELVIRO STORE, your satisfaction comes first.
If your product is damaged during delivery, you can request a exchange within 3 days (delivery charges are not refundable).
We also offer a 15-day easy exchange policy. You pay one-side delivery, and VELVIRO STORE covers the other. Just inform us before sending the product back.
Every order includes a 12-month warranty and a digital bill. If the product becomes faulty, we will repair it and send it back to you.

VELVIRO STORE – Quality You Can Trust.

A:We process and ship all orders within 24–48 hours to ensure fast delivery. Shipping charges may vary based on your location; however, VELVIRO STORE proudly offers free shipping on all orders.

A: Yes, we only sell authentic and genuine products from reputable manufacturers. We ensure that all products meet high-quality standards before they are listed on our website.

A: Once your order is shipped, you will receive a tracking number via email or WhatsApp. You can use this tracking number to track your order and check delivery status on the courier’s website.

A: We accept Cash on Delivery (COD) and online payments via JazzCash, EasyPaisa, and bank transfer for your convenience and security.

A: Please contact us as soon as possible if you need to cancel or make changes to your order. We'll do our best to accommodate your request, but please note that we may not be able to make changes once the order has been processed.

A: Yes, we offer a different warranties on different products. If you receive a defective product, please contact us and we'll be happy to assist you with a replacement or refund.

A:If the order is canceled after confirmation or not received at the doorstep, a ₨200 advance/cancellation charge will apply.

A: Our delivery times vary depending on your location. Typically, orders are delivered within 2-3 business days from the date of shipment. You will receive an email or message with tracking information once your order has shipped.